info@grantauro.com

HOUSE RULES

  1. The guest is responsible for the key and for locking the door of the apartment as the hosts have no responsibility for any theft or indolence.
  2. The price of the apartment includes: water supply, electrical supply, and supply for cooking, water heating and internet wifi.
  3. The guest is responsible for the cleanliness of the accommodation and they are in charge to maintain it. The host is not obliged to maintain the accommodation during the stay of the guest. The trash containers are located at the end of the street. See TRASH CONTAINERS.
  4. The host has no right to enter the rented flat without prior notice and approval, nor is he allowed to touch or use private property. The host may enter the object without the guest’s presence only in the case of justified suspiciousness that the object or the guest’s property is in danger, as well as if there is a justified suspiciousness that there have been violations against the house rules.
  5. The host is on your service for any information and help you might need throughout your entire stay. The host is neither obliged nor responsible for the organization of the guests’ free time and animation.
  6. The host is not responsible for the guest’s property, but he will do everything in his power to protect it and to warn the guest against possible danger. The guests are obliged to take care of their own things and valuables. Please keep your valuable belongings in the safety box and always lock the doors and windows when leaving the villa.
  7. Pets are not allowed. Bringing in of pets, the owner of the apartment and the agency has the full right to cancel the accommodation. 
  8. Smoking is not allowed in the room and in the enclosed area, smoking is allowed on the terrace of the apartment and in the common outdoor areas.
  9. It is prohibited to bring into the apartment easily flammable and explosive material with strong or unpleasant odour. It is not allowed to bring in electric consumers for which you have no concordance given by the host. Electrical usage which is included in the price of the accommodation does not provide for untypical additional electrical devices. Every usage found in the apartment will be charged extra in accordance with the usage, regardless of the fact has it been used or not.
  10. From 23:00 till 8:00 o’clock it is night time peace, therefore it is prohibited to cause any noise or disturbance of peace for the other guests.
  11. The guest is obliged to protect the apartment’s equipment and general state, especially is it essential to take care of switching off all electrical appliances, air condition, closing all tabs and sunshades for the time being out of the apartment. Before using the air condition, it is necessary to close all windows and doors. It is not permitted to move any furniture between the rooms nor to take out inner equipment into another accommodation, out or to the beach. Particularly do not leave unnecessarily the air condition on when you are not inside nor use it while windows and doors are open. It is prohibited to cool food or beverages with running water. Besides it is prohibited to throw away waste into the toilet bowl, sink and other places which are not provided or to the yard and the close proximity of the house.
  12. It is strictly forbidden to bring in persons that are no guests of GranTauro Holiday Villas and who have not been listed on the reservation. In the event that non-registered persons are found, the host has the full right to cancel the accommodation to all guests without any consequences regarding the payment of cancellation costs.
  13. A guest who purposeful or accidently causes a defect or damage on the property will have to indemnify the full amount of the caused damage to the host. 
  14. On the day of departure you are obliged to leave your accommodation by 11:00 o’clock to make sure that it will be cleaned and prepared for other guests who are going to arrive after you and who have the right to enter at 15:00h. 
  15. The apartment you have rented shall be left in the state existing on the day of your arrival: clean, tidy and with no damage.
  16. Guests who do not comply of the house rules and who disturb peace will get an unconditional cancellation of the accommodation.
  17. In the case of a cancellation of the accommodation by the host due to infringement of the house rules, the guest will be charged the whole amount of the reserved period of time, regardless of the shorter stay.
  18. You may offer your comments, suggestions and compliments to your host who is at your disposal during working hours from 8.00 to 20.00 o’clock. 
  19. The costs for the rent of the accommodation shall be paid 14-1 days prior to arrival, had not been carried out by another agency. The payment shall be realised in cash, credit card, PayPal or bank transfer on the day of arrival.
  20. A €300 non-refundable deposit is to be paid within 7 days after the reservation has been confirmed.
  21. Should you decide to terminate your agreed stay earlier than 14 days prior to your arrival, the €300 deposit will not be refunded. Should you decide to terminate your agreed stay 14-1 days to your arrival, full amount of the reservation will be charged.
  22. Upon using the accommodation it is connoted that the guest has been introduced to the house rules and that they accept their obligations and conditions stressed in the house rules. Assuming that the guest does not accept these provisions, he is obliged to leave the accommodation. Any disputes that cannot be resolved with the host or the agency shall be resolved by police or court in Las Palmas de Gran Canaria.

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© 2022 GranTauro Holiday Villas

© 2022 GranTauro Holiday Villas